Refund policy

Return & Refund Policy

Last Updated: July 6, 2026

Thank you for shopping with The Fashionist. We want you to have a great shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong item.

  • The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Products that are used, washed, damaged by the customer, or missing original tags are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Personalized or customized products.

  • Items returned without original packaging or tags.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are provided.

4. Exchange Policy

We offer exchanges for:

  • Wrong product received.

  • Damaged or defective products.

  • Size exchanges (subject to stock availability).

If your requested size is unavailable, a refund or store credit may be offered.

5. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), return shipping charges will be borne by The Fashionist.

For all other eligible returns, return shipping charges may be deducted from the refund amount or paid by the customer.

6. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets the eligibility conditions above.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order ID

  • Photos of the product

  • Photos of the package

This helps us process your request as quickly as possible.

8. Contact Us

For any return, refund, or exchange-related questions, please contact us:

The Fashionist

Email: eshikaagrahari56@gmail.com

Website: https://thefashionist.in